Technical Account Manager - Manchester

Sales
Ref: 84 Date Posted: Tuesday 16 Jul 2019
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Technical Account Manager – SaaS

£25,000 - £30,000 per annum

Manchester City Centre

A Manchester-based innovative SaaS business are looking to hire a skilled professional to join their customer success team as a Technical Account Manager. This person will need to be tech-savvy and able to explain technical requirements to a non-technical audience.

Once fully trained, you will be responsible for:

  • Training customers to achieve maximum value from their investment
  • Identify issues/enhancements required by clients
  • Liaise with Support/Development team to improve software
  • Identify potential uses with clients
  • Learn the software and be able to demonstrate at a high level
  • Identify clients paint points and frustrations and be able to offer advice and resolutions
  • Report on platforms performance

Successful candidates must be:

 

  • Experience in a customer facing position at either a Software or SaaS business
  • Experience in a Pre-Sales / Consultancy or Implementation role
  • Confident & engaging
  • Organised and efficient with the ability to work autonomously
  • An exceptional communicator
  • A Strong team player
  • Able to multi-task, prioritise and manage time effectively
  • Self-motivated with drive and ambition to meet & exceed targets
  • Looking for a real career opportunity

In return, you will be given the opportunity to work for a forward thinking technology business offering a fantastic working environment, an excellent package and genuine long-term career development opportunity.

If you would like to apply for the role or find out more, please apply directly or contact Matt Veal at Nobul Resourcing.